GYMAID SOLUTIONS TERMS & CONDITIONS

SERVICE
• Every endeavour will be made to meet the requirements of the Customer from the information supplied by them.
• The acceptance of a quotation will be taken to constitute a legally binding contract subject to these Terms and Conditions.
• The acceptance of a formal Service & Maintenance Contract will be taken to constitute a legally binding contract subject to these Terms and Conditions.
• Any variation of the Service & Maintenance Contract must be made in writing and signed by both Gymaid Solutions and the Customer.
• Where Gymaid Solutions is unable to attend site, for whatever reason, every attempt shall be made to ensure that a suitably qualified and experienced replacement attends site at the earliest opportunity.
• In the event of either:

a) The Gymaid Solutions being delayed in, or prevented from completing a contract due to an act of god, force majeure, war, civil disturbance, requisitioning, government or parliamentary restriction, prohibition or enactment of any kind, import or export regulations, trade dispute, difficulty in obtaining materials or workmen, product support being removed from market by the manufacturer, breakdown of machinery, shortage of fuel, fire, accident or any other cause whatsoever beyond Gymaid Solutions control, or

b) Non delivery by Gymaid Solutions suppliers or product support being removed from market by the manufacturer,

Gymaid Solutions shall be at liberty to suspend or cancel the contract without incurring any liability, loss or damage resulting there from.

• While delivery dates for replacement parts are given in good faith based upon information available to Gymaid Solutions at the time of the quotation, such dates are not guaranteed, and Gymaid Solutions accepts no liability for delay. Nor shall such delay entitle the Customer to repudiate the contract or to claim any damages or compensation in respect of the said delay.
• Where goods / spare parts are ordered for delivery direct to the Customer, delivery will be said to have taken place when the goods are delivered to the Customer’s premises. Gymaid Solutions accepts no responsibility for any loss or damage to goods / spare parts, howsoever arising, after delivery to the Customer has taken place. Claims in respect of loss or damage in transit should be made direct to the Carrier concerned.


PRICES
• Every attempt will be made to keep prices steady. However, prices are based upon the cost of labour, transport, fuel and other relevant factors applying, including statutory obligations at the time of the quotation; and if between the date of the quotation and the date of the service, variation either by rise or fall shall occur in these costs, then we reserve the right to amend the contract price to provide for these variations.
•Unless agreed elsewhere hourly labour rates are charged at a minimum of 1 hour and in 15 minute increments thereafter.
• A Call Out Charge will apply to all visits unless otherwise stated
• Quotations will be held for 30 days.
• Unless otherwise stated, spare parts will be charged in addition to the call-out and hourly labour charges.
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VAT (VALUE ADDS TAX)
• All prices quoted are subject to VAT charged at the current standard rate. 


PAYMENT TERMS
• Where the customer has an account with Gymaid Solutions and unless agreed alsewhere payment terms are strictly 28 days form invoide date.
• We reserve the right to charge interest on all overdue accounts at 5% above current bank rates.
• Failure to pay for any service or goods shall entitle Gymaid Solutions to suspend further work both on the same contract and on any other contract from the Customer, without prejudice to any other right that Gymaid Solutions may have.
• We reserve the right, where a Customer fails to adhere to the agreed Credit Terms or where genuine doubt arises as to a Customer’s financial position, to suspend work without liability until payment or satisfactory security for payment has been provided.


TITLE TO GOODS
• Title to goods, including spare or replacement parts, does not pass to the customer until the account is settled in full.


GUARANTEE
The services undertaken by Gymaid Solutions are supplied with the following express guarantee: All precautions are taken to ensure the quality of materials and workmanship against faulty materials or workmanship for a period of 3 months from the date of service.

Under no circumstances will Gymaid Solutions accept responsibility for any defects whatsoever arising from misuse of any equipment, non compliance of the customers own required maintenance, adjustment and checking obligations or arising from situations outside Gymaid Solutions control. This guarantee shall not apply to any defects in any goods that have been altered by customers or third parties or where the manufacturer knows of a known fault with any of its equipment or parts. Any claims made hereunder must be made in writing within 30 days of discovery of the defect.